d3e36688cd
Added missing order status events that were not showing in admin UI. New Events Added (Staff + Customer): - Order On-Hold (awaiting payment) - Order Failed (payment/processing failed) - Order Refunded (full refund processed) - Order Pending (initial order state) Changes: 1. EventRegistry.php - Added 8 new event definitions 2. DefaultTemplates.php - Added 8 new email templates 3. DefaultTemplates.php - Added subject lines for all new events Now Available in Admin: - Staff: 11 order events total - Customer: 12 events total (including new customer) All events can be toggled on/off per channel (email/push) in admin UI.
1031 lines
21 KiB
PHP
1031 lines
21 KiB
PHP
<?php
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/**
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* Default Email Templates for WooNooW
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*
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* Complete collection of ready-to-use email templates for online stores.
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* These templates follow modern, minimal design principles and work perfectly
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* without any customization required by store owners.
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*
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* Card Syntax:
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* - [card] Default card with white background
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* - [card type="success"] Green-themed card for positive messages
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* - [card type="info"] Blue-themed card for information
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* - [card type="warning"] Orange-themed card for warnings
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* - [card type="hero"] Large header card with gradient background
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*
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* Button Syntax:
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* [button url="{placeholder}"]Button Text[/button]
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*
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* @package WooNooW
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* @subpackage Email
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*/
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namespace WooNooW\Email;
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class DefaultTemplates {
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/**
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* Get all default templates organized by recipient and event
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*
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* @return array Associative array of templates
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*/
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public static function get_all_templates() {
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$templates = [
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'customer' => [
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'order_placed' => self::customer_order_placed(),
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'order_processing' => self::customer_order_processing(),
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'order_shipped' => self::customer_order_shipped(),
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'order_completed' => self::customer_order_completed(),
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'order_cancelled' => self::customer_order_cancelled(),
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'order_on_hold' => self::customer_order_on_hold(),
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'order_failed' => self::customer_order_failed(),
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'order_refunded' => self::customer_order_refunded(),
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'order_pending' => self::customer_order_pending(),
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'payment_received' => self::customer_payment_received(),
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'payment_failed' => self::customer_payment_failed(),
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'new_customer' => self::customer_new_customer(),
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],
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'staff' => [
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'order_placed' => self::staff_order_placed(),
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'order_processing' => self::staff_order_processing(),
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'order_shipped' => self::staff_order_shipped(),
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'order_completed' => self::staff_order_completed(),
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'order_cancelled' => self::staff_order_cancelled(),
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'order_on_hold' => self::staff_order_on_hold(),
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'order_failed' => self::staff_order_failed(),
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'order_refunded' => self::staff_order_refunded(),
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'order_pending' => self::staff_order_pending(),
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'payment_received' => self::staff_payment_received(),
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'payment_failed' => self::staff_payment_failed(),
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],
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];
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/**
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* Filter: woonoow_email_default_templates
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*
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* Allows plugins to add or modify default email templates
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*
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* @param array $templates Templates organized by recipient type and event
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*/
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return apply_filters('woonoow_email_default_templates', $templates);
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}
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/**
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* Get default subject for a specific template
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*
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* @param string $recipient 'customer' or 'staff'
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* @param string $event Event type
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* @return string Default subject line
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*/
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public static function get_default_subject($recipient, $event) {
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$subjects = [
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'customer' => [
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'order_placed' => 'Your order #{order_number} has been received',
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'order_processing' => 'Your order #{order_number} is being processed',
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'order_shipped' => 'Your order #{order_number} is on its way',
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'order_completed' => 'Your order #{order_number} has arrived',
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'order_cancelled' => 'Your order #{order_number} has been cancelled',
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'order_on_hold' => 'Your order #{order_number} is on hold',
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'order_failed' => 'Your order #{order_number} has failed',
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'order_refunded' => 'Your order #{order_number} has been refunded',
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'order_pending' => 'Your order #{order_number} is pending',
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'payment_received' => 'Payment confirmed for order #{order_number}',
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'payment_failed' => 'Payment failed for order #{order_number}',
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'new_customer' => 'Welcome to {site_name}!',
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],
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'staff' => [
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'order_placed' => '[New Order] #{order_number} from {customer_name}',
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'order_processing' => '[Order Processing] #{order_number}',
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'order_shipped' => '[Order Shipped] #{order_number}',
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'order_completed' => '[Order Completed] #{order_number}',
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'order_cancelled' => '[Order Cancelled] #{order_number}',
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'order_on_hold' => '[Order On-Hold] #{order_number}',
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'order_failed' => '[Order Failed] #{order_number}',
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'order_refunded' => '[Order Refunded] #{order_number}',
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'order_pending' => '[Order Pending] #{order_number}',
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'payment_received' => '[Payment Received] #{order_number} - {order_total}',
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'payment_failed' => '[Payment Failed] #{order_number}',
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],
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];
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$subject = $subjects[$recipient][$event] ?? '';
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/**
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* Filter: woonoow_email_default_subject
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*
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* Allows plugins to modify default email subjects
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*
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* @param string $subject Default subject line
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* @param string $recipient Recipient type ('customer' or 'staff')
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* @param string $event Event ID
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*/
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return apply_filters('woonoow_email_default_subject', $subject, $recipient, $event);
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}
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// ========================================================================
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// CUSTOMER TEMPLATES
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// ========================================================================
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/**
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* Customer: Order Placed
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* Sent immediately when customer places an order
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*/
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private static function customer_order_placed() {
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return '[card type="hero"]
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## Thank you for your order, {customer_name}!
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We\'ve received your order and will begin processing it right away.
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[/card]
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[card]
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**Order Number:** #{order_number}
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**Order Date:** {order_date}
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**Order Total:** {order_total}
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[/card]
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[card]
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{order_items_table}
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[/card]
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[card]
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**Payment Method:** {payment_method}
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**Status:** Processing
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[/card]
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[button url="{order_url}"]View Order Details[/button]
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[card type="info"]
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**What happens next?**
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Once we confirm your payment, we\'ll prepare your order for shipment and send you a tracking number. This usually takes 1-2 business days.
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[/card]
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[card type="basic"]
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Need help? Contact us: {support_email}
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[/card]';
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}
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/**
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* Customer: Order Processing
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* Sent when order payment is confirmed and ready for shipment
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*/
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private static function customer_order_processing() {
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return '[card type="success"]
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## Great news, {customer_name}!
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Your order #{order_number} is confirmed and being prepared for shipment.
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[/card]
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[card]
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**Order Number:** #{order_number}
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**Order Total:** {order_total}
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**Estimated Delivery:** 3-5 business days
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[/card]
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[card]
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✓ Payment received
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✓ Order is being packed
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✓ You\'ll receive a shipping notification with tracking info
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[/card]
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[button url="{order_url}"]Track Your Order[/button]
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[card type="info"]
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Your order is on its way! You can track your shipment once we dispatch it.
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[/card]
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[card type="basic"]
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Questions? We\'re here to help: {support_email}
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[/card]';
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}
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/**
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* Customer: Order Shipped
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* Sent when order is dispatched
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*/
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private static function customer_order_shipped() {
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return '[card type="success"]
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## Your order #{order_number} has shipped!
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Track your package and get real-time delivery updates.
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[/card]
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[card]
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**Tracking Number:** {tracking_number}
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**Carrier:** {shipping_carrier}
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**Estimated Delivery:** 2-3 business days
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[/card]
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[button url="{tracking_url}"]Track Your Package[/button]
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[card type="info"]
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Your package is on its way to you. Click the button above to see the current location and estimated delivery date.
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[/card]
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[card]
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**Order Details:**
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Order #{order_number}
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{order_items_table}
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[/card]
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[card type="basic"]
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Need assistance? Contact {support_email}
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[/card]';
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}
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/**
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* Customer: Order Completed
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* Sent when order is delivered
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*/
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private static function customer_order_completed() {
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return '[card type="success"]
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## Your order #{order_number} has arrived!
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We hope you love your purchase. Your feedback helps us improve.
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[/card]
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[card]
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**Order Number:** #{order_number}
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**Delivery Date:** {completion_date}
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[/card]
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[button url="{review_url}"]Share Your Review[/button]
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[card type="info"]
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Your review is valuable to us and helps other customers make informed decisions. Plus, reviewers often get special discounts on future purchases!
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[/card]
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[card]
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**Order Summary:**
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{order_items_table}
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[/card]
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[card type="basic"]
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Questions or issues with your order? We\'re here to help.
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Contact: {support_email}
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[/card]';
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}
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/**
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* Customer: Order Cancelled
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* Sent when order is cancelled by customer or staff
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*/
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private static function customer_order_cancelled() {
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return '[card type="warning"]
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## Your order #{order_number} has been cancelled.
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[/card]
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[card]
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**Order Number:** #{order_number}
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**Cancellation Date:** {order_date}
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**Order Total:** {order_total}
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[/card]
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[card type="info"]
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If you made a payment, a refund will be processed to your original payment method within 5-7 business days.
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[/card]
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[card]
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**Items:**
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{order_items_table}
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[/card]
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[button url="{shop_url}"]Continue Shopping[/button]
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[card type="basic"]
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We\'d love to know why you cancelled. Feel free to reach out to us at {support_email} if there\'s anything we can help with.
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[/card]';
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}
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/**
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* Customer: Payment Received
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* Sent when payment is successfully processed
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*/
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private static function customer_payment_received() {
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return '[card type="success"]
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## Payment confirmed!
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Thank you for your payment. Your order #{order_number} is now being processed.
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[/card]
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[card]
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**Amount Paid:** {order_total}
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**Payment Method:** {payment_method}
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**Transaction ID:** {transaction_id}
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**Date:** {payment_date}
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[/card]
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[card type="info"]
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Your order is now being prepared for shipment. You\'ll receive a tracking notification within 1-2 business days.
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[/card]
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[button url="{order_url}"]View Your Order[/button]
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[card]
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Please keep this email for your records.
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[/card]';
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}
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/**
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* Customer: Payment Failed
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* Sent when payment processing fails
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*/
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private static function customer_payment_failed() {
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return '[card type="warning"]
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## Payment could not be processed
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We were unable to complete the payment for order #{order_number}. Your order is still reserved, but we need you to update your payment information.
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[/card]
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[card]
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**Order Number:** #{order_number}
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**Order Total:** {order_total}
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**Reason:** Payment declined
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[/card]
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[card]
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**Common reasons:**
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• Insufficient funds
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• Incorrect card details
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• Card expired or blocked
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• Bank security check
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[/card]
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[button url="{payment_retry_url}"]Update Payment Method[/button]
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[card type="info"]
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Your order is on hold. Please update your payment information to proceed. If you continue to experience issues, contact your bank or reach out to us.
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[/card]
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[card type="basic"]
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Questions? {support_email}
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[/card]';
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}
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/**
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* Customer: New Customer
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* Sent when customer creates an account
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*/
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private static function customer_new_customer() {
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return '[card type="hero"]
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# Welcome to {site_name}, {customer_name}!
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Your account is ready. Let\'s get you started.
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[/card]
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[card]
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**Account Benefits:**
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✓ Faster checkout on your next order
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✓ Order history and tracking
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✓ Exclusive member offers and updates
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✓ Wishlist and saved items
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✓ Easy returns and exchanges
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[/card]
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[button url="{my_account_url}"]Access Your Account[/button]
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[button url="{shop_url}"]Start Shopping[/button]
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[card type="info"]
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We\'re excited to have you as part of our community. Happy shopping!
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[/card]
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[card type="basic"]
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Need help? Contact {support_email}
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[/card]';
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}
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/**
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* Customer: VIP Upgraded
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* Sent when customer is upgraded to VIP status
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*/
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private static function customer_vip_upgraded() {
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return '[card type="success"]
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## Congratulations, {customer_name}!
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You\'re now a VIP member.
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[/card]
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[card]
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**Your VIP Perks:**
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✓ Exclusive early access to new products
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✓ Special VIP-only discounts
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✓ Priority customer support
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✓ Free shipping on orders over {vip_free_shipping_threshold}
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✓ Birthday month bonus gift
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[/card]
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[button url="{vip_dashboard_url}"]View Your VIP Dashboard[/button]
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[card type="info"]
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Simply shop as usual—your VIP benefits are automatically applied to all your orders. Thank you for your continued loyalty!
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[/card]
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[card type="basic"]
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Questions? {support_email}
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[/card]';
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}
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// ========================================================================
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// STAFF TEMPLATES
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// ========================================================================
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/**
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* Staff: Order Placed
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* Notifies staff when customer places an order
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*/
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private static function staff_order_placed() {
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return '[card type="hero"]
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# New order received!
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A customer has placed a new order. Please review and process.
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[/card]
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[card]
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**Order Number:** #{order_number}
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**Customer:** {customer_name}
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**Order Date:** {order_date}
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**Order Total:** {order_total}
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**Payment Status:** {payment_status}
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[/card]
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[card]
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**Customer Contact:**
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Email: {customer_email}
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Phone: {customer_phone}
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[/card]
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[card]
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**Items Ordered:**
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{order_items_table}
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[/card]
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[card]
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**Delivery Address:**
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{shipping_address}
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[/card]
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[button url="{order_url}"]Process This Order[/button]
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[card type="info"]
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If payment status is "pending", please follow up with the customer or wait for payment confirmation before processing.
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[/card]';
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}
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/**
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* Staff: Order Processing
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* Notifies staff when order is confirmed and ready to process
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*/
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private static function staff_order_processing() {
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return '[card type="success"]
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## Order confirmed and ready to process
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Order #{order_number} is confirmed. Payment has been received. Begin preparation.
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[/card]
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[card]
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**Order Number:** #{order_number}
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**Customer:** {customer_name}
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**Order Total:** {order_total}
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**Confirmed Date:** {order_date}
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[/card]
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[card]
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**Items to Prepare:**
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{order_items_table}
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[/card]
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[card]
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**Action Items:**
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• Verify inventory and pick items
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• Quality check
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• Pack securely
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• Generate shipping label
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• Update order status when shipped
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[/card]
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[button url="{order_url}"]View Full Order[/button]';
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}
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/**
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* Staff: Order Shipped
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* Notifies staff when order is marked as shipped
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*/
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private static function staff_order_shipped() {
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return '[card type="success"]
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|
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## Order shipped
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Order #{order_number} has been dispatched. Customer notified with tracking info.
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[/card]
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[card]
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**Order Number:** #{order_number}
|
|
**Customer:** {customer_name}
|
|
**Tracking Number:** {tracking_number}
|
|
**Carrier:** {shipping_carrier}
|
|
**Shipped Date:** {order_date}
|
|
|
|
[/card]
|
|
|
|
[button url="{order_url}"]View Order[/button]
|
|
|
|
[card type="info"]
|
|
|
|
Customer has been automatically notified via email with tracking details.
|
|
|
|
[/card]';
|
|
}
|
|
|
|
/**
|
|
* Staff: Order Completed
|
|
* Notifies staff when order is completed/delivered
|
|
*/
|
|
private static function staff_order_completed() {
|
|
return '[card type="success"]
|
|
|
|
## Order completed
|
|
|
|
Order #{order_number} has been delivered to customer. All steps completed.
|
|
[/card]
|
|
|
|
[card]
|
|
|
|
**Order Number:** #{order_number}
|
|
**Customer:** {customer_name}
|
|
**Order Total:** {order_total}
|
|
**Completed Date:** {order_date}
|
|
|
|
[/card]
|
|
|
|
[card]
|
|
|
|
**Order Timeline:**
|
|
✓ Order placed
|
|
✓ Payment received
|
|
✓ Order prepared and packed
|
|
✓ Shipped
|
|
✓ Delivered
|
|
|
|
[/card]
|
|
|
|
[button url="{order_url}"]View Order[/button]
|
|
|
|
[card type="info"]
|
|
|
|
Customer has been notified and invited to leave a review.
|
|
|
|
[/card]';
|
|
}
|
|
|
|
/**
|
|
* Staff: Order Cancelled
|
|
* Notifies staff when order is cancelled
|
|
*/
|
|
private static function staff_order_cancelled() {
|
|
return '[card type="warning"]
|
|
|
|
## Order cancelled
|
|
|
|
Order #{order_number} has been cancelled. Please process refund if payment was received.
|
|
[/card]
|
|
|
|
[card]
|
|
|
|
**Order Number:** #{order_number}
|
|
**Customer:** {customer_name}
|
|
**Order Total:** {order_total}
|
|
**Cancelled Date:** {order_date}
|
|
|
|
[/card]
|
|
|
|
[card]
|
|
|
|
**Items (will not ship):**
|
|
{order_items_table}
|
|
|
|
[/card]
|
|
|
|
[card]
|
|
|
|
**Action Items:**
|
|
• If payment received: Process refund to original payment method
|
|
• Update inventory for cancelled items
|
|
• Check warehouse if order was already being prepared
|
|
• Confirm cancellation with customer
|
|
|
|
[/card]
|
|
|
|
[button url="{order_url}"]View Order & Process Refund[/button]
|
|
|
|
[card type="info"]
|
|
|
|
Customer has been notified of the cancellation.
|
|
|
|
[/card]';
|
|
}
|
|
|
|
/**
|
|
* Staff: Payment Received
|
|
* Notifies staff when payment is successfully received
|
|
*/
|
|
private static function staff_payment_received() {
|
|
return '[card type="success"]
|
|
|
|
## Payment received
|
|
|
|
Payment has been successfully processed for order #{order_number}. Ready to begin order processing.
|
|
[/card]
|
|
|
|
[card]
|
|
|
|
**Order Number:** #{order_number}
|
|
**Customer:** {customer_name}
|
|
**Amount:** {order_total}
|
|
**Payment Method:** {payment_method}
|
|
**Transaction ID:** {transaction_id}
|
|
**Date:** {payment_date}
|
|
|
|
[/card]
|
|
|
|
[card]
|
|
|
|
**Next Steps:**
|
|
• Confirm the order
|
|
• Begin item preparation
|
|
• Prepare shipping label
|
|
• Update customer with tracking info
|
|
|
|
[/card]
|
|
|
|
[button url="{order_url}"]Process Order[/button]
|
|
|
|
[card type="info"]
|
|
|
|
Order is now confirmed and ready for fulfillment.
|
|
|
|
[/card]';
|
|
}
|
|
|
|
/**
|
|
* Staff: Payment Failed
|
|
* Notifies staff when payment processing fails
|
|
*/
|
|
private static function staff_payment_failed() {
|
|
return '[card type="warning"]
|
|
|
|
## Payment failed
|
|
|
|
Payment processing failed for order #{order_number}. Order is on hold pending payment.
|
|
[/card]
|
|
|
|
[card]
|
|
|
|
**Order Number:** #{order_number}
|
|
**Customer:** {customer_name}
|
|
**Amount:** {order_total}
|
|
**Payment Method:** {payment_method}
|
|
**Failed Date:** {payment_date}
|
|
|
|
[/card]
|
|
|
|
[card]
|
|
|
|
**Action Items:**
|
|
• Customer has been notified to update payment
|
|
• Check order status after 24 hours
|
|
• If still unpaid, consider cancelling
|
|
• Contact customer if needed
|
|
|
|
[/card]
|
|
|
|
[button url="{order_url}"]View Order Details[/button]
|
|
|
|
[card type="info"]
|
|
|
|
Order is reserved but will be cancelled automatically if payment is not received within 24-48 hours (configure this in settings).
|
|
|
|
[/card]';
|
|
}
|
|
|
|
// ========================================================================
|
|
// ADDITIONAL ORDER STATUS TEMPLATES
|
|
// ========================================================================
|
|
|
|
/**
|
|
* Customer: Order On-Hold
|
|
*/
|
|
private static function customer_order_on_hold() {
|
|
return '[card type="info"]
|
|
|
|
## Your order is on hold
|
|
|
|
Your order #{order_number} is awaiting payment confirmation.
|
|
|
|
[/card]
|
|
|
|
[card]
|
|
|
|
**Order Number:** #{order_number}
|
|
**Order Total:** {order_total}
|
|
**Payment Method:** {payment_method}
|
|
|
|
[/card]
|
|
|
|
[button url="{payment_retry_url}"]Complete Payment[/button]
|
|
|
|
[card]
|
|
|
|
Questions? Contact us: {support_email}
|
|
|
|
[/card]';
|
|
}
|
|
|
|
/**
|
|
* Customer: Order Failed
|
|
*/
|
|
private static function customer_order_failed() {
|
|
return '[card type="warning"]
|
|
|
|
## Order #{order_number} has failed
|
|
|
|
Unfortunately, your order could not be processed.
|
|
|
|
[/card]
|
|
|
|
[card]
|
|
|
|
**Order Number:** #{order_number}
|
|
**Order Total:** {order_total}
|
|
**Reason:** Payment could not be processed
|
|
|
|
[/card]
|
|
|
|
[button url="{shop_url}"]Continue Shopping[/button]
|
|
|
|
[card]
|
|
|
|
Need help? Contact: {support_email}
|
|
|
|
[/card]';
|
|
}
|
|
|
|
/**
|
|
* Customer: Order Refunded
|
|
*/
|
|
private static function customer_order_refunded() {
|
|
return '[card type="success"]
|
|
|
|
## Your order #{order_number} has been refunded
|
|
|
|
Your refund has been processed successfully.
|
|
|
|
[/card]
|
|
|
|
[card]
|
|
|
|
**Order Number:** #{order_number}
|
|
**Refund Amount:** {order_total}
|
|
**Refund Date:** {order_date}
|
|
|
|
[/card]
|
|
|
|
[card type="info"]
|
|
|
|
The refund will appear in your account within 5-10 business days depending on your payment provider.
|
|
|
|
[/card]
|
|
|
|
[card]
|
|
|
|
Questions? Contact: {support_email}
|
|
|
|
[/card]';
|
|
}
|
|
|
|
/**
|
|
* Customer: Order Pending
|
|
*/
|
|
private static function customer_order_pending() {
|
|
return '[card type="info"]
|
|
|
|
## Thank you for your order!
|
|
|
|
Your order #{order_number} is pending and will be processed once payment is confirmed.
|
|
|
|
[/card]
|
|
|
|
[card]
|
|
|
|
**Order Number:** #{order_number}
|
|
**Order Total:** {order_total}
|
|
**Payment Method:** {payment_method}
|
|
|
|
[/card]
|
|
|
|
[card]
|
|
|
|
{order_items_table}
|
|
|
|
[/card]
|
|
|
|
[button url="{order_url}"]View Order[/button]
|
|
|
|
[card]
|
|
|
|
Questions? Contact: {support_email}
|
|
|
|
[/card]';
|
|
}
|
|
|
|
/**
|
|
* Staff: Order On-Hold
|
|
*/
|
|
private static function staff_order_on_hold() {
|
|
return '[card type="info"]
|
|
|
|
## Order #{order_number} is on hold
|
|
|
|
Awaiting payment confirmation from {customer_name}.
|
|
|
|
[/card]
|
|
|
|
[card]
|
|
|
|
**Order Number:** #{order_number}
|
|
**Customer:** {customer_name}
|
|
**Order Total:** {order_total}
|
|
**Payment Method:** {payment_method}
|
|
|
|
[/card]
|
|
|
|
[button url="{order_url}"]View Order[/button]';
|
|
}
|
|
|
|
/**
|
|
* Staff: Order Failed
|
|
*/
|
|
private static function staff_order_failed() {
|
|
return '[card type="warning"]
|
|
|
|
## Order #{order_number} has failed
|
|
|
|
Order from {customer_name} could not be processed.
|
|
|
|
[/card]
|
|
|
|
[card]
|
|
|
|
**Order Number:** #{order_number}
|
|
**Customer:** {customer_name}
|
|
**Order Total:** {order_total}
|
|
|
|
[/card]
|
|
|
|
[button url="{order_url}"]View Details[/button]';
|
|
}
|
|
|
|
/**
|
|
* Staff: Order Refunded
|
|
*/
|
|
private static function staff_order_refunded() {
|
|
return '[card type="success"]
|
|
|
|
## Order #{order_number} has been refunded
|
|
|
|
Refund processed for {customer_name}.
|
|
|
|
[/card]
|
|
|
|
[card]
|
|
|
|
**Order Number:** #{order_number}
|
|
**Customer:** {customer_name}
|
|
**Refund Amount:** {order_total}
|
|
|
|
[/card]
|
|
|
|
[button url="{order_url}"]View Order[/button]';
|
|
}
|
|
|
|
/**
|
|
* Staff: Order Pending
|
|
*/
|
|
private static function staff_order_pending() {
|
|
return '[card type="info"]
|
|
|
|
## New pending order #{order_number}
|
|
|
|
Order from {customer_name} is pending payment.
|
|
|
|
[/card]
|
|
|
|
[card]
|
|
|
|
**Order Number:** #{order_number}
|
|
**Customer:** {customer_name}
|
|
**Order Total:** {order_total}
|
|
|
|
[/card]
|
|
|
|
[button url="{order_url}"]View Order[/button]';
|
|
}
|
|
}
|